No single maintenance program can satisfy all customers' needs. Our programs are designed to provide a range of service options. The RMP-Basic Plan offers an inspection with
a roof condition report. This plan is restricted to a one-year renewable term offering minimum service to keep an owner or facility manager apprised of their roof condition. During the inspection
small debris and trash will be removed. For customers requiring added maintenance protection
an RMP-Preferred Plan is available. Services at this level offer semi-annual inspections with roof condition reports that include a five-year budget. Small debris and trash are removed, splits and blisters are repaired, and a free service is included for roof leaks. The highest level of service is the RMP-Premiere Plan. Customers contracted at the premier level receive all the services previously mentioned with the option to add two additional inspections per year. Additionally, they receive a comprehensive condition report with roof drawings, photographs, and a roof asset management account (RAMCO). Flexibility exists within each of these programs to meet specific customer needs. What is not flexible, however, is providing an RMP on a roof system that is in poor condition. This can only lead to an unsatisfied customer having expectations beyond the ability of the program to satisfy.